Internship Experience Customer Tech Support Essay

Customer Technical Support Experience with InterTech Introduction I am very grateful that I have achieved a portion of my goals before I am too old. It was the year 2001-2004; I was enrolled and studying to be a computer technician at Western Nebraska Community College. I learned how to troubleshoot computers; program websites, and work in a database program. As I graduated for the first time at Western Nebraska Community College as a Computer Technician in May 2004, I was persuaded to continue my education by my family and friends and now currently continuing on with Chadron Stage College working towards my Bachelors degree where I am currently earning Internship credits working at InterTECH corporation. Within high-tech†¦show more content†¦When InterTech provides service to their customers, they order all of the necessary equipment and bring it to their labs to be configured, installed and tested prior to shipping it to the clients. Their technicians knowledge of their server platforms and their installation is second to n one. When its ready, InterTech ships it to the customers, and then they schedule the installation of the clients equipment in their cable headend. When they leave the site of the client, the clients first subscribers are operational. During the installation process, InterTech technicians take the time to provide hands-on training for the clients and their technical staff. When the installation is complete, the clients questions have been answered and they are ready to continue to install Internet to customers. InterTech doesnt leave the customer just like that. That is were us, the technical support representatives, come into action. We are as close as your phone to continue to help you with any issues that may arise including installation problems that may arise for your clients technical staff. We, the tech support staff are the ones who further teach the clients in using the product. Customer Service: The Way it should be As I have realized while working with customers of InterTech, we all know how we would like to be treated when each of us is the customer and this paper that we oweShow MoreRelatedLetter : Hello Central Florida1068 Words   |  5 Pagesapproaching our 1000th customer in the market. Through September we had 976 CHL PSUs. We really kept the focus through Go All Digital (GAD), Back to School and Hurricanes and Tropical Storms. Let’s look at some of our team accomplishments and see just how well we’re really doing. Field Services Please join the CF Leadership Team in congratulating Paul Christopher and Todd Williams as the new CF FTS Techs. These roles will better position us to assist escalations and help make our CF Techs more efficientRead MoreUnited Rentals : An Worlds Largest Equipment Rental Provider1784 Words   |  8 Pagesprovides rental from customers to contractors and national accounts. 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